Refund policy

We truly hope that you love your order, but in the event that you would like to return. We have a 30-day return policy, which means you have 30 days from the purchase date to return your item.  

To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at livehumanfirst@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at livehumanfirst@gmail.com.

Damages and issues
We will happily replace items if they are defective or damaged subject to availability. If the item cannot be replaced, we offer a refund or exchange for another item. Please notify us of any defects within 7 days of receiving your order. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds will be processed within 7 days after we receive your package. We will notify you once we’ve received and inspected your return.  Refunds will automatically be returned on your original payment method. Please allow time for us to process and your bank or credit card company to post the refund.